Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to the size guidelines. They’re located in the description section of each product's page.

*Note: It's also really helpful that you know your body measurements. That will also help you determine if you want or need to size up or down depending how you want the item to fit.

Can I cancel my order?

We completely get it, we change our minds too! But, once an order is placed, we are unable to alter or cancel it.

We begin processing orders right away as they come in.

Should the item(s) not work out, you are able to return it. Please see our Returns & Refund Policy.

What are Exclusive Items?

Our exclusive items are also know as white label products. They are from our international oversea vendors and are usually not labeled. Having these exclusive items shipped from our international warehouses gives us access to great quantity & an array of styles. Please refer to the product page for estimated shipping times.

We have access to different warehouses within the US and internationally. Items listed as exclusive are shipped from overseas.

Why does my order still say processing?

Each product has an estimated shipping time listed on the product page. This estimation does not include weekends or holidays.

Exclusive Items and Pre-Order Items all are shipped from our international warehouse. Which takes longer to process then our US warehouses.

Tracking will begin once your order has reached our shipping carriers.  

I received only part of my order?

We have US and International Warehouses. Meaning we have inventory in warehouses in various states and overseas.

You may receive only part of your order or your order maybe split because the items are coming from different locations. If you have any further questions please contact us.

Shipping, Returns & Exchanges

What is the shipping policy?

At this time we only ship to USA and USA Territories. We are excited to offer free shipping on all orders.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Do you ship overseas?

At this time we only ship to the United States and US Territories.

Why is my shipment status not updating?

There may be a few reasons why your status hasn't updated. Common reasons are:

1. Your shipment could still be processing. Remember estimated shipment times does not include weekends and holidays. Products from our US warehouse and International warehouse have different estimated shipping times.

2. Common delays due to weather incidents or backlogs.

3. Delays because of us making sure your order meets our quality control check.

And, Our most recent shipping delay in the supply chain which affected the majority of businesses including ours. Along with Covid-19 protocols.

What is your Return & Exchange policy?

Please refer to our Returns, Refunds & Exchange Policy page.

Get in touch

Have questions about your order, or a general enquiry?