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FAQ
Frequently Asked Questions
Ordering
What are Exclusive Items?
Shop TLFS has warehouses located in the US and internationally overseas.
All of our Exclusive Items are stored in our international warehouses.
Having warehouses in the US and internationally gives us access to greater quantities and an array of exclusive inventory styles.
Shipping times for our US and international items vary. Please refer to the product's page for an estimated shipping time.
Which styles are Exclusive Items?
Shop TLFS has warehouses located in the US, and internationally overseas.
All of our Exclusive Items are stored in our international warehouses.
Each Product page states if the item is an Exclusive Item shipping from overseas or an item shipping from the US.
Shipping times for our US and international items vary. Please refer to the product's page for an estimated shipping time.
Can I cancel my order?
Once an order is placed, we are unable to alter or cancel it.
Why does my order still say processing?
Each product has an estimated shipping time listed on the product page. This estimation does not include weekends or holidays.
Exclusive Items are shipped from our international warehouse. Which takes longer to process and ship then our US warehouses.
Tracking will begin once your order has reached our shipping carriers.
I received only part of my order?
We have US and International Warehouses. Meaning we have inventory in warehouses in various states and overseas.
You may receive only part of your order or your order maybe split because the items are coming from different locations. If you have any further questions please contact us: info@shoptlfs.com
Shipping, Returns & Exchanges
What is the shipping policy?
At this time we only ship to the US and US Territories.
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
Do you ship overseas?
At this time we only ship to
- Customers within the United States and U.S. territories
- Including P.O. Boxes.
- All US Military bases, APO/FPO
- Puerto Rico, Guam, and U.S. Virgin Islands.
Why is my shipment status not updating?
There may be a few reasons why your status hasn't updated. Common reasons are:
1. Your shipment could still be processing. Remember estimated shipment times does not include weekends and holidays. Products from our US warehouse and International warehouse have different estimated shipping times.
2. Common delays due to weather incidents or backlogs.
What's the Return & Exchange Policy?
No Returns, Exchanges, or Refunds.
All items are final sale! Thank you.